Refund Policy for L’s Naturals Boutique

Thank you for shopping with us! We take pride in our products and want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please read our refund policy below:

1. Returns and Exchanges

• Unused and Unopened Products: We accept returns or exchanges on unused and unopened products within 30 days of purchase. The item must be in its original condition, including all packaging.
• Used Products: Due to the nature of our products, we cannot accept returns or exchanges on open or used bath and body products, unless the product is defective or damaged.

2. Defective or Damaged Products

• If you receive a damaged or defective product, please contact us immediately at [email address or phone number] within 7 days of receiving your order. We will offer you a replacement or a full refund for the affected item (s).
• To process the return, we may require a photo of the damaged item and packaging.

3. Non-refundable Items

The following items are non-refundable:

• Sales or clearance items
• Gift cards
• Opened or used personal care products

4. How to Request a Refund or Exchange

• Step 1: Contact our customer service team via [email protected] with your order number and reason for the refund or exchange.
• Step 2: Ship the product back to us (if applicable) using a trackable shipping service. We will provide you with the return address after your request is approved.
• Step 3: Once we receive your returned product (if applicable), we will issue a refund to your original payment method, or we will ship out an exchange product.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the product is damaged or defective.
• Original shipping costs are non-refundable, except in cases where the product is defective, or we made an error in the order.

6. Final Sale Items

Items marked as "final sale" cannot be returned, refunded, or exchanged.

If you have any further questions, feel free to contact us at [email protected]

L’s Naturals Boutique

PO Box 263

DeSoto, TX, 75123

214 738-2006